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CRM Whitepapers

CRM and Siebel White Papers


Utilising Shared Services to Drive Sustainable Business BenefitsOctober 7 2008
A shared service solution is not the best operating model for every organisation and for many they offer greater benefit as a transformational tool or an intermediate step in preparation for outsourcing or divestment. Starting with an introduction to shared services and the potential benefits available, this white paper explores the criteria that should be considered when evaluating whether shared services will work for you.
Gartner Research: How IT Management Can 'Green' the Data CenterOctober 6 2008
Datacenters consume large amounts of energy, so it is imperative that IT management establishes energy efficiency goals and an integrated approach to energy-saving initiatives. This Gartner research provides IT managers with an outline of the trends affecting datacenters and offers strategies with which to address these changes.
Business Intelligence and Communications: Major Applications of Business Intelligence Software in the Communications IndustryOctober 6 2008
Communications companies can use Business Intelligence in many ways, creating smart business solutions across the myriad challenges in the communications industry. This White Paper details how MicroStrategy's business intelligence solutions are equipping communications providers with the right tools to recognize new revenue streams, streamline operations and deliver value-added customer experiences.
Business Intelligence and Banking: Major Applications of Business Intelligence Software in the Banking IndustryOctober 6 2008
The banking industry is becoming increasingly competitive and facing ever-changing regulatory requirements, making it more and more challenging for banks to keep up with the changes - and with the competition. Read how MicroStrategy's unified architecture offers banks far-reaching opportunities for ever-expanding business intelligence.
Reinventing the Telephone with VoIPOctober 3 2008
See why VoIP is poised to join the elite roster of breakthroughs, such as email.